Refund Policy

Warranty and refund policy

Warranty:

We will repair or replace any part or turbo (from the original purchaser only) found to be defective due to failure of material or workmanship for a period of 6 months from date of invoice. This warranty is limited to the turbocharger only, and does not include any parts or components associated with, attached, or connected to the turbocharger unit. This warranty does not cover incidental or consequential damages or expenses of any kind.

This warranty does not apply to any turbo which has been subjected to oil related problems, improper installation, foreign object damage, misuse, neglect, accidents, any modifications made to the turbo by the purchaser, or if the turbo has been disassembled by anyone other than ARM Turbo & Tuning.

In order to fulfill the warranty a part or turbo must be returned to us for inspection in its current condition (not cleaned or disassembled). Any disassembly will automatically void your warranty, no exceptions.

We have strict quality control procedures to ensure you get the best possible service.

NOTE: Any turbocharger and/or part  left for over 30 days will be sold to cover expenses incurred.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, in a timely fashion.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@armturbotuning.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@armturbotuning.com

 

Shipping returns

To return your product, you should mail your product to: 1320 E Princess Dr. Tempe, AZ 85281.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at sales@armturbotuning.com for questions related to refunds and returns.